Reviews: H4 Hotel Berlin Alexanderplatz
Find out what guests think of the H4 Hotel Berlin Alexanderplatz.
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Evaluation overview: What our guests say about the H4 Hotel Berlin Alexanderplatz
Overall rating from 2677 evaluations
Guest statements:
937 guests said „Very good price”
1097 guests said „Optimal location”
1010 guests said „Very cozy rooms”
1051 guests said „Very competent staff”
656 guests said „Fabulous breakfast”
44%
It was a good hotel used all time when in Berlin . After it took a whole day to repair a faulty toilet that was reported at 0800 ,then to report it another 2 times before it got fixed ,got another room that was not cleaned correctly , the room safe did not work could store documents ,windows not opening in a 30+ heatwave ,fan system very poor .
- Room40 / 100
- Location60 / 100
- Price60 / 100
- Cleanliness40 / 100
- Service20 / 100
- Wifi / WLAN60 / 100
Dear Guest,
Thank you for feedback! We are sorry that not everything was to your satisfaction. We deeply regret the inconveniences which were caused during your stay. Please be assured that it is our highest priority, to meet our guests needs and wishes and that the imprecise directions do not meet our high standards of service quality. Please accept our apologies for the inconvenience we have caused. During your next visit we would be pleased to convince you of our high level standard and hope to welcome you back someday.
Best regards,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
19.07.23
54%
Ein Stadthotel, zu wenig Parkplätze im Parkhaus auf die Größe des Hotel.
Frühstück nicht gut, Gummibrötchen.. vieles kalt
- Room60 / 100
- Location80 / 100
- Breakfast20 / 100
- Restaurant40 / 100
- Price20 / 100
- Cleanliness80 / 100
- Service80 / 100
- Wifi / WLAN60 / 100
Lieber Gast,
vielen Dank für Ihre Bewertung und Ihre offene Beurteilung. Ihre Meinung ist uns äußerst wichtig, denn dadurch erhalten wir die Möglichkeit, unsere Qualität immer wieder zu überprüfen und zu verbessern. Hauptziel unserer Unternehmensphilosophie ist es, jeden Gast rundum zu begeistern und ihm immer etwas mehr zu geben als er von uns erwartet. Daher bedauern wir auch zu tiefst, dass Ihre Erwartungen nicht erfüllt wurden und bitten in aller Form um Entschuldigung. Ihre Anmerkungen und Verbesserungsvorschläge haben wir gerne zur Kenntnis genommen und danken Ihnen hierfür. Wir würden uns sehr freuen, Sie bei einer weiteren Chance von unserem H4 Hotel Berlin Alexanderplatz überzeugen zu dürfen.
Mit besten Grüßen aus Berlin,
Ihr Team von den H-Hotels,
Anika Müller - Online Reputation Manager
18.07.23
53%
A place to sleep. Not noicy. Nice beds and linen. Aircon did not work very well.
- Room40 / 100
- Location60 / 100
- Breakfast60 / 100
- Price60 / 100
- Cleanliness80 / 100
- Service20 / 100
- Wifi / WLAN20 / 100
Dear Helle,
Thank you for taking part in our survey. We sincerely apologize for the experience you had in our hotel. We assure you that we will clarify internally what happened. Despite everything, we hope you had a pleasant time in Berlin and will give us another chance to impress you with our hotel and our service at a later date.
Kind regards,
Your H-Hotels Team
Nicole Krötz – Online Reputation Manager
15.07.23
52%
I was not impressed. I changed hotel.
- Room40 / 100
- Location80 / 100
- Price60 / 100
- Cleanliness60 / 100
- Service20 / 100
- Wifi / WLAN60 / 100
Dear guest,
Thank you for taking our survey and letting us know about your experience. We are very sorry to read that our colleagues did not have their best day and we apologize for the inconvenience. We hope that someday we will get a second chance to impress you with our hotel and our service. We wish you a pleasant time until then.
Your H-Hotels Team,
Nicole Krötz - Online Reputation Manager
14.07.23
60%
Oke; maar ik vond het heel storend dat er zo slecht werd schoongemaakt en dat er in de kamer veel dingen kapot waren. Het maakte de ervaring niet tot bovenverwachting.
- Room40 / 100
- Location80 / 100
- Breakfast80 / 100
- Price40 / 100
- Cleanliness40 / 100
- Service80 / 100
- Wifi / WLAN40 / 100
Dear Tomas,
Thank you for your feedback which is appreciated on our part as it helps us constantly improving our service features and facilities. We deeply regret mentioned issues in your room and we assure you to talk it over with our cleaning as well as maintenance team. Especially impeccable cleanliness and immaculate room furnishing are our top priority and we will not tolerate any meanderings. During your future stay at our H4 Hotel we would like to change your point of view and win you with our great comfort. Until then we remain with kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
13.07.23
60%
Hotel für Tagungen gut geeignet.
- Room80 / 100
- Location80 / 100
- Price60 / 100
- Cleanliness40 / 100
- Service40 / 100
Lieber Gast,
wir bedauern sehr, Ihren Erwartungen an einen gelungenen Aufenthalt in unserem Hause nicht vollständig gerecht geworden zu sein. Bitte entschuldigen Sie die aufgeführten Unannehmlichkeiten und seien Sie versichert, dass wir die Stockflecken in Ihrem Badezimmer, welche ein absolutes "No-Go" sind, umgehend beseitigen werden. Des Weiteren haben wir Ihre Anmerkung zu unserem Serviceteam bereits entsprechend weitergeleitet. Um Ihnen zu beweisen, dass Sie sich im H4 Hotel in Berlin rundum wohl fühlen können, hoffen wir auf ein Wiedersehen.
Beste Grüße,
Ihr Team von den H-Hotels
Linda Prutz - Online Reputation Manager
06.07.23
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