Reviews: H4 Hotel Berlin Alexanderplatz

Name: H4 Hotel Berlin Alexanderplatz
Address: Karl-Liebknecht-Straße 32, Berlin, Berlin, 10178, DE
Telephone: +49 30 3010411-0
Price range: Pricerange : 92,00 - 999,00€ (Based on the average prices of a standard room):
Rating: 88

What our guests are saying...

Find out what guests think of the H4 Hotel Berlin Alexanderplatz. Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H4 Hotel Berlin Alexanderplatz

Overall rating from 2752 evaluations

Our latest ratings:

2179 evaluations, show

489 evaluations, show

69 evaluations, show

13 evaluations, show

2 evaluations, show

Guest statements:

937 guests said „Very good price”

1097 guests said „Optimal location”

1010 guests said „Very cozy rooms”

1051 guests said „Very competent staff”

656 guests said „Fabulous breakfast”

Detailed evaluations

Overall

Room

Cleanliness

Location

Price

Service

Breakfast

Restaurant

Bar

Conference / Banquet

20%

From: Elmadfaa19.05.23

Schlecht

Room
20 / 100
Location
20 / 100
Price
20 / 100
Cleanliness
20 / 100
Service
20 / 100

Lieber Gast, mit großem Bedauern müssen wir feststellen, dass wir Ihren Erwartungen, an einen gelungenen Aufenthalt in unserem Hause, nicht gerecht werden konnten. Leider ist es uns ohne genaue Angaben bezüglich Ihres Unmutes nur bedingt möglich, entsprechend darauf einzugehen und zu reagieren. Dennoch möchten wir uns für etwaige Unannehmlichkeiten in aller Form entschuldigen und Ihnen versichern, dass das Wohl unserer Gäste bei uns im Vordergrund steht. Gern hätten wir detailliert erfahren, was Ihren Gesamteindruck so sehr trübte und wo genau wir uns Ihrer Meinung nach verbessern können. Hoffentlich bekommen wir von Ihnen eine weitere Möglichkeit Ihr Gastgeber zu sein, um Sie, wie die meisten unserer Gäste, vom Qualitätsniveau unseres H4 Hotels in allen Bereichen zu überzeugen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

19.05.23

20%

From: Portier07.11.22

Très mauvaise

Room
20 / 100
Location
20 / 100
Price
20 / 100
Cleanliness
20 / 100
Service
20 / 100

Dear guest, How sad to see your poor review because of our wifi. We are very sorry that you seemed to have such problems with it although it generally works faultlessly in our rooms and we can't explain the malfunction in your case. Still we will try to find out what interferes the reception and hopefully you will give us another opportunity to improve your impressions. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

07.11.22

Our Customer Satisfaction Index

88%

Based on 2752 ratings

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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Customer Alliance88%

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