Seating area in the lobby of the H4 Hotel Berlin Alexanderplatz - Official website
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Reviews: H4 Hotel Berlin Alexanderplatz

What our guests are saying...

Find out what guests think of the H4 Hotel Berlin Alexanderplatz. Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H4 Hotel Berlin Alexanderplatz

Overall rating from 2792 evaluations

Our latest ratings:
2212 evaluations, show
495 evaluations, show
69 evaluations, show
13 evaluations, show
2 evaluations, show
Guest statements:

937 guests said „Very good price

1097 guests said „Optimal location

1010 guests said „Very cozy rooms

1051 guests said „Very competent staff

656 guests said „Fabulous breakfast

Detailed evaluations

Overall

Room

Cleanliness

Location

Price

Service

Breakfast

Restaurant

Bar

Conference / Banquet


20%

From: Elmadfaa19.05.23

Schlecht
  • Room
    20 / 100
  • Location
    20 / 100
  • Price
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
Lieber Gast, mit großem Bedauern müssen wir feststellen, dass wir Ihren Erwartungen, an einen gelungenen Aufenthalt in unserem Hause, nicht gerecht werden konnten. Leider ist es uns ohne genaue Angaben bezüglich Ihres Unmutes nur bedingt möglich, entsprechend darauf einzugehen und zu reagieren. Dennoch möchten wir uns für etwaige Unannehmlichkeiten in aller Form entschuldigen und Ihnen versichern, dass das Wohl unserer Gäste bei uns im Vordergrund steht. Gern hätten wir detailliert erfahren, was Ihren Gesamteindruck so sehr trübte und wo genau wir uns Ihrer Meinung nach verbessern können. Hoffentlich bekommen wir von Ihnen eine weitere Möglichkeit Ihr Gastgeber zu sein, um Sie, wie die meisten unserer Gäste, vom Qualitätsniveau unseres H4 Hotels in allen Bereichen zu überzeugen. Beste Grüße, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

19.05.23


20%

From: Portier07.11.22

Très mauvaise
  • Room
    20 / 100
  • Location
    20 / 100
  • Price
    20 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
Dear guest, How sad to see your poor review because of our wifi. We are very sorry that you seemed to have such problems with it although it generally works faultlessly in our rooms and we can't explain the malfunction in your case. Still we will try to find out what interferes the reception and hopefully you will give us another opportunity to improve your impressions. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

07.11.22


Our Customer Satisfaction Index
88%

Based on 2792 ratings

Certificate from:
Customer Alliance
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  • Evaluations from real guests without manipulating

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Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.

How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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All reviews
  • Customer Alliance88%
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