Satisfaction at the H+ Hotel Frankfurt Airport West - Official website
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Reviews: H+ Hotel Frankfurt Airport West

What our guests are saying...

Find out what guests think of the H+ Hotel Frankfurt Airport West. Here we show you an overview of the hotel reviews that travellers have submitted on various portals. 

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Evaluation overview: What our guests say about the H+ Hotel Frankfurt Airport West

Overall rating from 1458 evaluations

Our latest ratings:
1179 evaluations, show
246 evaluations, show
30 evaluations, show
3 evaluations, show
0 evaluations, 
Guest statements:

474 guests said „Very extraordinary breakfast

639 guests said „Very good hotel

597 guests said „Appealing rooms

632 guests said „Very polite staff

607 guests said „Great location

Detailed evaluations

Overall

Room

Location

Cleanliness

Service

Price

Breakfast

Restaurant


40%

From: Schöps15.12.23

  • Room
    60 / 100
  • Location
    20 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Breakfast
    20 / 100
  • Price
    60 / 100
  • Wifi / WLAN
    40 / 100
Lieber Gast, vielen Dank für Ihre Bewertung. Es ist für uns sehr wichtig, die Meinung der Gäste über unser Hotel zu erfahren. Nur so sind unsere Mitarbeiter in der Lage, das Serviceangebot auf einem gleichmäßig hohen Niveau zu halten und eventuelle Fehler und Missstände sofort zu beheben. Wir würden uns freuen, Sie wieder einmal in unserem Haus begrüßen zu dürfen. Herzliche Grüße, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager

15.12.23


28%

From: anonymous07.07.23

Alte Bude mit vielen Schwächen.
  • Room
    40 / 100
  • Location
    40 / 100
  • Cleanliness
    20 / 100
  • Service
    20 / 100
  • Breakfast
    40 / 100
  • Restaurant
    20 / 100
  • Wifi / WLAN
    40 / 100
  • Price
    20 / 100
Lieber Gast, danke für Ihr Feedback. Schade, dass wir Sie von unserem Hotel nicht überzeugen konnten. Gerne möchten wir Ihnen beweisen, dass Sie sich bei uns rundum wohl fühlen können und hoffen auf eine zweite Chance, Ihr Gastgeber sein zu dürfen. Herzliche Grüße, Ihr Team von den H-Hotels Sergej Rosenberg - Online Reputation Manager

07.07.23


40%

From: Pietro09.02.23

da non ripetere
  • Room
    60 / 100
  • Location
    40 / 100
  • Cleanliness
    60 / 100
  • Service
    20 / 100
  • Breakfast
    40 / 100
  • Restaurant
    20 / 100
  • Price
    40 / 100
Dear Pietro, Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service. Best regards, Your H-Hotels Team Sergej Rosenberg - Online Reputation Manager

09.02.23


Our Customer Satisfaction Index
89%

Based on 1458 ratings

Certificate from:
Customer Alliance
  • Independent evaluation service
  • Evaluations from real guests without manipulating

What is the Customer Alliance Certificate?

Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.

How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

What is this?
All reviews
  • Customer Alliance89%
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