Reviews: H+ Hotel Frankfurt Airport West
What our guests are saying...
Find out what guests think of the H+ Hotel Frankfurt Airport West. Here we show you an overview of the hotel reviews that travellers have submitted on various portals.
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Evaluation overview: What our guests say about the H+ Hotel Frankfurt Airport West
Overall rating from 1163 evaluations
Guest statements:
716 guests said „Very extraordinary breakfast”
663 guests said „Very good hotel”
649 guests said „Appealing rooms”
398 guests said „Very polite staff”
273 guests said „Great location”
28%
Alte Bude mit vielen Schwächen.
- Room40 / 100
- Location40 / 100
- Cleanliness20 / 100
- Service20 / 100
- Breakfast40 / 100
- Restaurant20 / 100
- Wifi / WLAN40 / 100
- Price20 / 100
Lieber Gast,
danke für Ihr Feedback. Schade, dass wir Sie von unserem Hotel nicht überzeugen konnten. Gerne möchten wir Ihnen beweisen, dass Sie sich bei uns rundum wohl fühlen können und hoffen auf eine zweite Chance, Ihr Gastgeber sein zu dürfen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
07.07.23
40%
da non ripetere
- Room60 / 100
- Location40 / 100
- Cleanliness60 / 100
- Service20 / 100
- Breakfast40 / 100
- Restaurant20 / 100
- Price40 / 100
Dear Pietro,
Thank you for your honest critics. We are very sorry that you got such a bad experience with our service. As you can see in other reviews this is not our standard and daily business and we would like to apologize for this misunderstandings and circumstances you had during your stay. Please be assured that we take your review very seriously and share them to our colleagues to improve in our quality of service.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
09.02.23
34%
Overall not as good as expected. Very far away from the airport. Unfriendly staff. Didn`t got me serious. Not to recommend.
- Room40 / 100
- Location20 / 100
- Cleanliness60 / 100
- Service20 / 100
- Breakfast60 / 100
- Restaurant20 / 100
- Price20 / 100
Dear Mariella,
Thank you for your stay and for rating us. We are really sorry about your bad experiences regarding our staff and that you weren't treated the way you should have been. We will discuss the case with our team to make sure it does not happen again. Once again, we want to apologize, and we hope to get a second chance to convince you of our high-level standard.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
20.01.22
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