Hotel rating:
HYPERION Hotel Salzburg

Dear guest, Thank you very much for taking the time to share your detailed feedback. We are truly sorry that your stay did not meet your expectations and that you experienced disturbances during your first night. Our night manager immediately offered you a quiet room for sleeping and the option to move rooms, both that night and the following day. We regret that the situation disrupted your rest and that you decided against a room change, even though we could not detect any noises afterwards. Regarding housekeeping, we apologize sincerely for the misunderstanding. On the first day, we noted “later” with no specific time mentioned, which is why the service was postponed until you would notify us. On the second day, the “Do Not Disturb” sign was displayed on your door, and we were informed to clean after 5pm, which was done. We are very sorry that this led to delays or disappointment, nevertheless. Please be assured that our team is happy to assist immediately after notification. We hope you will give us another opportunity to welcome you back and to provide you with the high level of comfort and care that you expect. Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Dear guest, Thank you for taking the time to share your feedback. We are truly sorry to read that you were not satisfied with your experience. We would like to clarify the situation from our side: you initially came to us as a walk-in guest and later decided not to stay. After a short time, you returned and booked a room. Upon seeing your first room, you felt it was too small, so we offered you an upgrade to a suite. As is standard in hotels, upgraded room categories come at an additional cost, which in this case was €120. And no issues with cleanliness or used items were reported to us during your stay. Had we known, we would have been happy to address this immediately. We also note that you decided to extend your stay for another night, which we understood as a sign that you were overall comfortable with your room. For this reason, we are surprised and saddened by your review. Nevertheless, we truly appreciate your comments. We hope you might give us another opportunity in the future to offer you a more enjoyable experience. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager

Lieber Gast, herzlichen Dank für die Bewertung Ihres Aufenthaltes. Nur durch Gäste, die sich die Zeit nehmen, uns Ihre Erlebnisse mitzuteilen, können Verbesserungen in unseren Hotels herbeigeführt werden. Schade, dass Sie nicht geschrieben haben, was Ihnen genau beim Frühstücksraum gefehlt hat. Wir hoffen dennoch, dass wir noch einmal die Möglichkeit bekommen, Sie zu begeistern und wünschen Ihnen bis dahin eine schöne Zeit. Mit herzlichen Grüßen Ihr Team von den H-Hotels Stefanie Bergforth - Online Reputation Manager

Lieber Kevin, ihre Bewertung ist einfach wunderbar – vielen lieben Dank! Es ist uns sehr wichtig, dass sich unsere Gäste wohl fühlen. Leider gab es bei der Bewertung wohl ein paar Herausforderungen. Schön, dass wir es geschafft haben, Sie mit unserem freundlichen Personal, unserem guten Service und der Qualität von uns zu begeistern. Ihre lobenden Worte geben wir sehr gerne weiter, denn Ihre Zufriedenheit ist der Verdienst aller Mitarbeiter. Wir würden uns freuen, Sie bald wieder in unserem Hotel in Salzburg begrüßen zu dürfen! Ihr Team von den H-Hotels, Stefanie Bergforth - Online Reputation Management