Reviews: H2 Hotel Budapest

Dear Bar, Thank you for your recent stay and for bringing your impressions to our attention. Good to see that your time with us was enjoyable and our comfort as well as conveniences part of your positive experiences. Please rest assured that your meaningful notes which we apologize for also are appreciated and will be discussed. During a future visit we would like to fully convince you of our excellent hospitality and look forward to meet again. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Lieber Gast, vielen Dank für Ihre Mühe, ein freundliches Feedback zu Ihrem Aufenthalt bei uns abzugeben. Wir sind froh, dass Sie sich in unserem modernen City Hotel insgesamt wohl fühlten und wir Sie mit tollen Annehmlichkeiten gewinnen konnten. Für Ihre unschönen Erfahrungen beim Frühstück möchten wir uns hingegen aufrichtig entschuldigen und Ihnen versprechen, dass wir bezüglich Ihrer Anmerkungen mit den zuständigen Kollegen Rücksprache hakten werden. Gern begrüßen wir Sie während eines zukünftigen Besuches in Budapest erneut in unserem Hause, um Sie mehr zu begeistern. Herzlichst, Ihr Team der H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thank you for sharing feedback of your recent stay with us. We are glad that your positive impressions prevailed and that your time at our modern city hotel was overall enjoyable. However, we are a bit confused about your notes regarding our location. We are sorry that the taxi driver obviously dropped you off on the wrong place but we are not sure why you blame us for that. Still we hope to meet again someday and improve your impressions. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thank you for reviewing your recent stay at our hotel. We appreciate your good rating and we are glad that you enjoyed a pleasant time with us. Please come back again someday and allow us to fully win you with our great advantages as well as excellent service features. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Daniel, Thank you for your review. We are glad that you overall enjoyed your stay with us even though to our regrets mentioned circumstances clouded your impressions. Please accept our apologies for the inattentive service of our housekeeping team and rest assured that specified issues are not the usual case. Your meaningful feedback will therefore be discussed and used for internal training purpose to avoid further occurrences. Also be informed that at our reception we do have a high number of deposit boxes for our guest's valuables to be used 24/7 free of charge. Hopefully we can welcome you back again someday and convince you of our general excellent hospitality. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thank you for rating on your recent stay at our H2 Hotel. We are glad that most of our conveniences met your expectations and made your time overall enjoyable. It is our objective though to please our guest’s prospects to the fullest and we are sorry not to have managed to reach yours in every aspect. Therefore we hope for another opportunity to be your host and improve your impressions. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thank you for posting a good review of your recent stay at our hotel. We are glad that you overall enjoyed your time with us and we would be pleased to welcome you back again someday to fully convince you of our excellent hospitality. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Lieber Gast, wir bedanken uns für Ihren Aufenthalt in unserem H2 Hotel. Ihr konstruktives Feedback wissen wir ebenso zu schätzen, da es hilfreich ist, unsere täglichen Optimierungsprozesse miteinander zu besprechen und anschließend erfolgreich umzusetzen. Wir bedauern sehr, Ihren Erwartungen an einen erholsamen Aufenthalt nicht ganz entsprochen zu haben. Wie Sie den zahlreichen positiven Rezensionen entnehmen können, entspricht dies keinesfalls der Norm. Bitte entschuldigen Sie die Unannehmlichkeiten, welche Ihnen aufgrund beschriebener Umstände widerfahren sind und seien Sie versichert, dass wir Ihre Anmerkungen zum Anlass nehmen, mit den zuständigen Kollegen sowohl vom Empfang, auch auch vom Frühstück und dem Housekeeping Rücksprache zu halten. Das Wohl unserer Gäste liegt uns sehr am Herzen und wir arbeiten täglich mit Leidenschaft daran, unserem Standard gerecht zu werden. Demnach hoffen wir auf eine weitere Gelegenheit, Ihnen während eines zukünftigen Besuches ein besseres Erlebnis zu bieten und Sie vom Qualitätsniveau unseres Hauses zu überzeugen. Mit freundlichen Grüßen aus Budapest, Ihr Team von den H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thanks a lot for rating your recent visit to our H2 Hotel. We are glad to know that you appreciated our daily efforts and conveniences which made your stay pleasant overall. Hopefully we can welcome you back again someday and fully convince you of our great quality level. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Stjepan, Thank you for choosing our hotel for your recent trip to Budapest and for giving us a good 76% rating. It shows that our daily efforts were appreciated which made your stay overall enjoyable. Next time we would like to fully convince you of our great advantages and hope to welcome you back again. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Regarding to your 73% rating we are glad that you overall had a pleasant time with us. However we regret that we couldn't fully convince you of the amenities and comfort our H2 Hotel generally is appreciated for. To help improving ourselves we would have liked to know how we can enhance ourselves in your opinion to enable your future visit more enjoyable. It is our aim to satisfy your expectations in every aspect and to do so we hope for another opportunity to be your host in Budapest. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manage

Dear guest, We appreciate your efforts to review your recent stay experiences at our hotel but at the same time we deeply regret that our comfort and service features didn't fully meet your prospects. Please accept our sincere apologies for the described circumstances at breakfast and rest assured that we will discuss your meaningful notes with our responsible colleagues. The well-being of each guest is our top priority and we work hard every day to satisfy their expectations. Therefore we hope to meet again and prove it to you as well. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thanks for staying with us and for sharing your experiences. Regarding your 68% rating we are glad that you overall enjoyed being our guest and that you acknowledged our conveniences. However we want to apologize for our colleagues who did not meet your idea of friendly and guest orientated service attitude. Please rest assured that impolite or inattentive behavior is not part of our usual norm and that our entire team generally is appreciated for their kindness. To make sure it stays that way we will hold an appropriate consultation with our staff. Furthermore we are sorry for the lack of butter due to supply bottleneck. Hopefully you will give us another chance to prove our common warm hospitality during a future visit. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, We are thankful for your efforts to share a kind review which confirms the positive impressions of your recent stay. Next time we would like to fully convince you of our great advantages as well as excellent hospitality and hope to meet again. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thanks a lot for sharing your kind online review. It was our pleasure to have enabled your stay comfortable and overall enjoyable. Next time we would like to fully win you with our super advantages and hope to meet again someday. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Graziella, Thank you for staying with us and for bringing your impressions to our attention. Regarding to your 69% rating we are glad that you overall enjoyed your time with us even though to our regrets not everything met your expectations. Please accept our apologies for the inconveniences caused and rest assured that we will discuss your meaningful notes with our colleagues in charge. During a future visit we would like to improve your impressions and hope to meet again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, Thank you for staying with us at the H2 Hotel Budapest. Although you overall enjoyed your time with us we regret that not everything was up to your expectations and our standard. Mentioned circumstances are not indicative of the service level we strive to achieve, and we have forwarded your meaningful feedback to our colleagues from the housekeeping as well as breakfast. We would like for you to stay with us again, so we can assure you that we have taken your valuable comments on board. Sincerely, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Filippo, Thank you for your recent stay and constructive feedback. We are very sorry for your uncomely experiences and we do understand your frustration about it. However, we also kindly ask you to see our point of view. We have to follow our booking rules and therefore can't reverse prepaid or non-cancellable reservations. Please be aware that you always have the possibility to choose between different rates with variable conditions. You can either book the flexible rate which allows you to cancel until 6pm on the day of arrival (except for special occasions like exhibitions or events in Berlin) or the cheaper non flexible one with no cancelation possibility at all. Therefore it is your choice to secure yourself from unpredictable incidents. We sincerely hope you can comprehend our sight and despite the negative impressions stay with us again sometime. Kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear Lucia, Thank you for having stayed at our H2 Hotel in Budapest and for reviewing your experiences. We appreciate your kind feedback and we are glad that your time with us was pleasant. During your future visit we would like to fully convince you of our great hospitality and hope to meet again someday. Best regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager

Dear guest, We deeply regret that your stay with us wasn't as pleasant as you would have expected it to be. However, we kindly ask you to be aware that our H2 is a low budget hotel which does not offer all the additional amenities you would expect from a higher-class hotel. Besides, a detailed description can be found on the homepage and other online travel agencies. Furthermore we are sorry that our breakfast also didn't fully meet your expectations. Please rest assured that your notes will be discussed with our responsible colleagues. We look forward to meeting again someday for a more enjoyable time and remain with kind regards, Your team from the H-Hotels Linda Prutz - Online Reputation Manager