Reviews: H2 Hotel Budapest
Find out what guests think of the H2 Hotel Budapest!
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Evaluation overview: What our guests say about the H2 Hotel Budapest
Overall rating from 1984 evaluations
Guest statements:
802 guests said „Very friendly staff”
805 guests said „Very pleasant rooms”
679 guests said „Very rich breakfast”
816 guests said „Ideal location”
801 guests said „Perfect price”
76%
Globalement, je trouve que les services régressent par rapport à mes expériences passées, tant sur la restauration, le service Check-in et Check-out, cela fait plusieurs fois que je viens et il a fallu plus de 10 minutes pour me trouver!!!
- Room80 / 100
- Cleanliness80 / 100
- Service60 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
- Location100 / 100
- Price80 / 100
Dear guest,
Thank you for your honest feedback. We are sorry to hear that your experience this time does not match the positive impressions from your previous stays. We apologize for the inconvenience at check-in as well as for the empty shower gel and the longer wait time when paying.
It is also regrettable that the quality of the breakfast did not meet your expectations. We take your feedback seriously and will carefully examine the points mentioned in order to improve our services and ensure that our guests feel comfortable at all times.
We would be happy to welcome you back despite these negative impressions in order to offer you an even better experience.
Best regards,
Your team from the H-Hotels
Sergej Rosenberg - Online Reputation Manager
27.02.25
76%
H
- Room80 / 100
- Cleanliness60 / 100
- Service80 / 100
- Breakfast60 / 100
- Location100 / 100
- Price80 / 100
- Wifi / WLAN80 / 100
Dear guest,
Thank you for your feedback, Assa! We are pleased that you were satisfied with the transport links, the service and the value for money. We also appreciate your comments on the cleanliness and the breakfast. We will continue to keep an eye on these aspects to make your next stay even more pleasant.
We hope to welcome you back soon!
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
26.02.25
77%
Complessivamente soddisfatti, consigliamo l'hotel. Con qualche piccola attenzione in più si raggiunge la perfezione
- Room100 / 100
- Cleanliness80 / 100
- Service60 / 100
- Breakfast60 / 100
- Restaurant60 / 100
- Wifi / WLAN80 / 100
- Location80 / 100
- Price100 / 100
Dear guest,
Thank you for your valuable feedback! We are pleased to hear that you were overall satisfied with your stay and would recommend us. We value your comments very much and take them seriously, especially regarding the details in the room and the service. We will work on improving these points to offer an even better experience.
We look forward to hopefully welcoming you back soon!
Best regards,
Your team at H-Hotels
Sergej Rosenberg - Online Reputation Manager
25.02.25
80%
Muy satisfactoria
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast80 / 100
- Wifi / WLAN80 / 100
- Location80 / 100
- Price80 / 100
Dear guest,
Thank you for your positive feedback! We are pleased that you were satisfied with your stay overall. We have noted your comment regarding the pillows and will take this into account.
We hope to welcome you back soon and are always happy to help with your next request.
Best regards,
Your team at H-Hotels
Sergej Rosenberg - Online Reputation Manager
25.02.25
76%
Neu, modern, top lage
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast60 / 100
- Wifi / WLAN100 / 100
- Location80 / 100
- Price80 / 100
Lieber Gast,
vielen Dank, dass Sie sich Zeit nahmen, Ihren Aufenthalt im H2 Hotel, Ihrer Erfahrungen entsprechend, gut zu bewerten. Wie schön, dass es Ihnen bei uns gefallen hat und Sie überwiegend positive Eindrücke mit nach Hause nahmen. Ihren zukünftigen Besuch möchten wir gern noch angenehmer gestalten und hoffen auf ein Wiedersehen in Budapest.
Herzliche Grüße,
Ihr Team der H-Hotels
Linda Prutz - Online Reputation Manager
20.02.25
77%
- Room80 / 100
- Cleanliness60 / 100
- Service80 / 100
- Breakfast80 / 100
- Restaurant80 / 100
- Location80 / 100
- Price80 / 100
- Wifi / WLAN80 / 100
Dear Gianni,
Many thanks for choosing our hotel for your recent trip to Budapest. We are grateful for your good rating and glad to know that your stay was enjoyable overall. Next time we would like to fully convince you of our excellent service as well as warm hospitality and hope to meet again someday.
Sincerely,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
16.02.25
80%
.
- Room60 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
- Location100 / 100
- Price80 / 100
Dear Tomas,
We are grateful for your good rating which confirms the overall positive impressions of your recent stay with us. It was our pleasure to have satisfied your expectations in most ways and we hope to welcome you back again soon for an even more enjoyable time.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
12.02.25
80%
I can recommend H2 Hotels. Beds are comfy and we had all we need in our room
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast60 / 100
- Wifi / WLAN80 / 100
- Location100 / 100
- Price80 / 100
Dear Steffi,
Thank you so much for your kind recommendation! We’re happy to hear that you enjoyed the comfort of our beds and had everything you needed in your room.
We appreciate your feedback on the breakfast, especially regarding the fresh fruit. We’ll certainly look into improving this for future guests.
We hope to welcome you back soon and thank you again for sharing your experience!
Best regards! 😊
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
07.02.25
62%
Laz, da je parking vkljicen v ceno nam je pokvarila obisk. Ob izhodu (po dnevu in pol) smo placali 50€ za garazo, ceprav pise na bookingu, da je “privat parlking” in nam nihce ob prihodu tega ni rekel. Zajtrk katastrofa, drugo pa vse tipi top.
- Room100 / 100
- Cleanliness100 / 100
- Service40 / 100
- Breakfast20 / 100
- Restaurant40 / 100
- Location100 / 100
- Price40 / 100
Dear guest,
Thank you for taking the time to give us your honest feedback. We are very sorry to hear that there was a misunderstanding regarding the parking fees and that the breakfast did not meet your expectations. We understand that this negatively affected your stay and we sincerely apologize for the inconvenience.
However, we are pleased that you were satisfied with the room and the location. We take your feedback very seriously and will discuss it internally to make improvements.
We would be delighted if you would give us another chance in the future to convince you of our service.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
06.02.25
80%
A great Hotel on a perfect place
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast80 / 100
- Wifi / WLAN80 / 100
- Location80 / 100
- Price80 / 100
Dear Mai,
Thank you for your great feedback! We are very pleased that you enjoyed your stay in our hotel and that you appreciated our location and service. Your evaluation of the rooms, cleanliness and breakfast shows us that we are on the right track to offer guests a pleasant stay.
We are particularly pleased that you found the location to be perfect and that the hotel is in such beautiful surroundings. We hope that you had many pleasant experiences nearby!
It would be a pleasure for us to welcome you again on your next stay. Thank you also for your recommendation!
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
03.02.25
71%
Overall I enjoyed my stay at this hotel
- Room20 / 100
- Cleanliness20 / 100
- Service100 / 100
- Breakfast100 / 100
- Restaurant100 / 100
- Wifi / WLAN100 / 100
- Location100 / 100
- Price60 / 100
Dear Nataliia,
Thank you for staying at our modern hotel and for reviewing your experiences. We are glad that you overall enjoyed your time with us although to our regrets you did not like the endowment of your room. Due to the fact that we are a low budget hotel we hope for your understanding that we don't offer room service or other amenities you would expect from a 4* or 5* hotel. However, we apologize for the deficient tidiness as it certainly isn’t part of our norm quality level and usual neatness. Please rest assured that we will consult our head of department to ensure that impeccable cleanliness is given at all times. Hopefully you will give us another opportunity to prove our excellent hospitality during a future visit.
Kind regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
29.01.25
80%
- Room80 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast60 / 100
- Location100 / 100
- Price80 / 100
- Wifi / WLAN80 / 100
Dear Spaccamelone,
We are glad to know that your stay at our modern city hotel was overall enjoyable and we would like to thank you for your efforts to rate on it. Please allow us to fully convince you of our great quality level as well as excellent hospitality and visit us again someday.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
11.01.25
73%
Overall a good stay. Apart from one lady at the front desk the staff were friendly. I did arrive early and check in was not until 3pm which was fine. The guy at reception was lovely. I was working so sat at reception, 30 minutes before check in I asked if the room was ready which it was but the lady abruptly asked if I had a reservation and came across as quite rude but would have been nice to have been told the room was ready instead of having me sitting there for hours
- Room60 / 100
- Cleanliness80 / 100
- Service60 / 100
- Breakfast60 / 100
- Wifi / WLAN100 / 100
- Location100 / 100
- Price80 / 100
Dear Simone,
Thank you for your recent stay and kind feedback which we have read attentively. Good to know that apart from the mentioned inconveniences you enjoyed a pleasant and delightful time with us. Please accept our apologies for your uncomely experiences with one of our colleagues from the reception who has fallen short of your prospects and our usual norm. We deeply regret the described circumstances, and it is our need to let you know that inattentive or impolite behavior is a very uncommon case at our H2 Hotel as our entire team generally is very much appreciated. During your future visit we would like to change your point of view and convince you of our excellent hospitality in every way. Until then we remain with best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
11.01.25
80%
Bad breakfast, nice and clean room
- Room100 / 100
- Cleanliness100 / 100
- Service80 / 100
- Transport links100 / 100
- Price80 / 100
- Breakfast20 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for staying at our hotel and for bringing your experiences to our attention. We are grateful for your good 80% rating and glad to know that you had a pleasant time with us. However we regret that our otherwise popular breakfast wasn't to your full satisfaction. To help improving our quality and selection we would have liked to know what we can do in your opinion to make it more enjoyable. Hopefully you will give us another opportunity to be your host and enhance your impressions.
Best regards,
Your team from the H-Hotels
Linda Prutz - Online Reputation Manager
08.01.25
62%
- Room80 / 100
- Cleanliness80 / 100
- Service60 / 100
- Breakfast40 / 100
- Restaurant40 / 100
- Location100 / 100
- Price40 / 100
- Wifi / WLAN80 / 100
Dear Guest,
Thank you very much for reviewing our hotel and helping us with our continuous development.
We are sorry that we couldn't fully meet your expectations in some areas. In particular, we would like to know what we can improve regarding service, breakfast and the value for money, to better meet your expectations. Your opinion is very important to us, and we would like to use it as a foundation to continuously improve our service. Please don't hesitate to share any further details or suggestions – we look forward to your feedback!
Sincerely,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
31.12.24
70%
- Room80 / 100
- Cleanliness80 / 100
- Service100 / 100
- Restaurant40 / 100
- Location40 / 100
- Price80 / 100
- Wifi / WLAN60 / 100
Dear Edoard,
Thank you for staying at our H2 Hotel and for rating it. We are sorry that you did not like it 100%. We hope you still had a great time in Budapest.
Best regards,
Your H-Hotels Team
Nicole Krötz – Online Reputation Manager
29.12.24
76%
- Room100 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast60 / 100
- Location60 / 100
- Price80 / 100
- Wifi / WLAN80 / 100
Lieber Gast,
vielen Dank, dass Sie unser H2 Hotel in Budapest besucht und Ihren Aufenthalt noch vor Ort bewertet haben. Es tut uns leid, dass nicht alles zu Ihrer Zufriedenheit war. Wir werden weitere daran arbeiten, damit zukünftig alles perfekt ist. In der Hoffnung, Sie alle erneut in Budapest empfangen zu dürfen, verbleiben wir
mit freundlichen Grüßen,
Ihr Team von den H-Hotels
Nicole Krötz
29.12.24
70%
Good only the breakfast
- Room100 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast40 / 100
- Location60 / 100
- Price60 / 100
- Wifi / WLAN100 / 100
Dear Guest,
Thank you for your feedback! We’re glad to hear that you were satisfied with your H2 Hotel Budapest. At the same time, we sincerely regret that our breakfast did not meet your expectations. Your feedback is invaluable to us, and we will share your concerns regarding the breakfast quality with our team to ensure improvements are made. We hope to welcome you again in the future and provide you with a stay that exceeds your expectations. If you have any additional suggestions or requests, please don’t hesitate to let us know!
Sincerely,
Your H-Hotels Team,
Anika Müller - Online Reputation Manager
25.12.24
68%
- Room60 / 100
- Cleanliness60 / 100
- Service60 / 100
- Location100 / 100
- Price60 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
für Ihren Aufenthalt und die Zeit, welche Sie sich für Ihre Bewertung nahmen, möchten wir uns bei Ihnen bedanken. Bezugnehmend auf Ihre vergebenen 68% sind wir froh, dass Ihre positiven Eindrücke überwogen und Sie sich insgesamt bei uns wohl gefühlt haben. Schade nur, dass wir Sie nicht vollständig vom Qualitätsniveau unseres modernen Hauses überzeugen konnten und von Ihnen keine weiteren Hinweise hierfür bekamen. Während Ihres nächsten Aufenthaltes möchten wir Ihnen daher gern beweisen, dass Sie sich bei uns im H2 Hotel Budapest rundum wohl fühlen können und hoffen auf ein Wiedersehen.
Mit besten Grüßen,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
11.12.24
70%
- Room60 / 100
- Cleanliness80 / 100
- Service80 / 100
- Breakfast40 / 100
- Location60 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear Guest,
wir sind froh, dass Sie sich in unserem Hause insgesamt wohl fühlten und danken Ihnen, uns hinsichtlich Ihrer Erfahrungen gut bewertet zu haben. Um Sie von unserem hohen Standard in allen Bereichen zu überzeugen, hoffen wir auf ein baldiges Wiedersehen.
Beste Grüße,
Ihr Team von den H-Hotels,
Thea Neumann- Online Reputation Manager
07.12.24
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