H2 Hotel Berlin-Alexanderplatz - Official website
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Reviews: H2 Hotel Berlin Alexanderplatz

What our guests are saying...

Find out what guests think of the H2 Hotel Berlin Alexanderplatz! Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the H2 Hotel Berlin-Alexanderplatz

Overall rating from 3202 evaluations

Our latest ratings:
2380 evaluations, show
718 evaluations, show
89 evaluations, show
11 evaluations, show
4 evaluations, show
Guest statements:

843 guests said „Very rich breakfast

1273 guests said „Perfect location

1047 guests said „Appealing rooms

1069 guests said „Great price

1172 guests said „Very courteous staff

Detailed evaluations

Overall

Location

Room

Cleanliness

Service

Price

Breakfast

Restaurant


93%

From: anonymous02.06.22

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
Dear guest, Thanks a lot for choosing our hotel for your recent and pleasant stay in Berlin. We are happy that your positive impressions made you leave us such a great rating and we hope to welcome you back again soon for another enjoyable abidance. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

02.06.22


96%

From: anonymous02.06.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
Dear guest, We are more than happy about your fantastic rating. Thanks a million for letting us know that our comfort as well as service features met your expectations and made your stay delightful. Please recommend us to your friends and come back soon for another enjoyable abidance in the city center of Berlin. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

02.06.22


73%

From: Inigo01.06.22

  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Breakfast
    40 / 100
  • Price
    60 / 100
Dear Inigo, Thank you for staying at our modern hotel and for taking the time to bring your review to our attention. We are glad that you overall had a pleasant abidance with us even though our breakfast didn't fully meet your expectations which we regret as it usually is very popular with our guests. In order to find solutions for improvements we would have liked to know how we can enhance selection and quality in your opinion to make it more enjoyable. Hopefully we can welcome you back again someday and change your point of view. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

01.06.22


72%

From: Dietmar01.06.22

Hotel ist gut. Frühstück ebenfalls. Wer keine grossen Ansprüche stellt, ist dort gut aufgehoben. Zu teuer, musste für 8 Übernachtungen inklusive Parkplatz in einer Tiefgarage, über 1200 Euro auf den Tisch legen. Für ein 2 Sterne Plus Hotel. Das ist nicht mehr normal.
  • Room
    60 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Price
    40 / 100
Lieber Dietmar, vielen Dank, dass Sie sich die Mühe machten, ein Feedback zu Ihrem Aufenthalt abzugeben. Gut zu wissen, dass es Ihnen insgesamt bei uns gefallen hat, auch wenn wir Sie bedauerlicherweise nicht vollständig für unser modernes Stadthotel gewinnen konnten. Schade, dass der von Ihnen gebuchte Preis letztendlich nicht Ihren Vorstellungen von einem angemessenen Preis/Leistungsverhältnis entsprach. Gern möchten wir Sie darüber informieren, dass wir bei uns im Haus mit einem dynamischen Preissystem arbeiten, wobei sich die Raten stets nach der aktuellen Buchungslage, sowie Auslastung und etwaigen Veranstaltungen in Berlin richten. Eine günstigere Buchung ist die meiste Zeit im Jahr über möglich und wir bitten Sie diesbezüglich um Ihr Verständnis. Selbstverständlich sollten Preis/Leistung dennoch stets passen und es tut uns wirklich leid, dass Sie diesen Eindruck nicht teilten. Hoffentlich geben Sie uns eine zweite Chance Ihr Gastgeber sein zu dürfen, damit wir Ihre Meinung ändern und Sie von unserem tollen Qualitätsniveau in jeglicher Hinsicht überzeugen können. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

01.06.22


73%

From: anonymous01.06.22

Tutto sommato buono.
  • Room
    60 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Breakfast
    60 / 100
  • Price
    60 / 100
Dear guest, Thank you for your recent stay and kind feedback. Good to know that apart from the mentioned points of criticism your habitation at our modern and super central located hotel was pleasant overall. Please be informed that gluten- and lactose free products for breakfast will be offered on request as we always have a small choice in stock like bread or cereal. If we get an advanced information we can offer an even bigger variety of special foods. Hopefully you will visit us again someday and convince yourself of excellent hospitality. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

01.06.22


92%

From: Ronnie01.06.22

Ottimo, ci torneremo senzaltro nella prossima visita.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Price
    80 / 100
Dear Ronnie, Many thanks for sharing your lovely feedback with us and our future guests. It was a pleasure to have satisfied your expectations of a delightful stay almost to the fullest and we look forward to enable your next abidance just as or even more enjoyable. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

01.06.22


73%

From: Assaad Z.01.06.22

Love it other than the cleanliness of the rooms. Price was a bit high for one of the nights
  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    20 / 100
  • Service
    100 / 100
  • Breakfast
    80 / 100
  • Price
    60 / 100
Dear Assaad, Thank you for choosing our hotel for your recent stay in Berlin and for sharing your impressions. We are glad that you overall enjoyed your time with us and appreciated most of our conveniences. Although we would like to apologize that your room apparently hasn't been cleaned properly which is very unusual and certainly will be discussed with our housekeeping team. Please allow us to fully convince you of our general excellent service in every aspect during your next abidance. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

01.06.22


66%

From: Sg31.05.22

Ok
  • Room
    60 / 100
  • Location
    80 / 100
  • Cleanliness
    60 / 100
  • Service
    80 / 100
  • Breakfast
    60 / 100
  • Price
    60 / 100
Dear guest, Thank you for having stayed at our H2 Hotel and for bringing your experiences to our attention. We are glad that you overall enjoyed your time with us even though our breakfast didn't fully meet your expectations which we regret. Please rest assured that your meaningful feedback with all your suggestions are appreciated and will be discussed with our head chef. Furthermore we would like to apologize for the dirty bed sheets and we will forward your notes to our housekeeping team. Hopefully we can welcome you back again someday and improve your impressions. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

31.05.22


76%

From: anonymous31.05.22

Im großen und ganzen waren wir zufrieden. Es gab Kleinigkeiten wie kein Radioprogramm im Fernseher, kein Schrank, zwischendurch hat der Abfluss stark gerochen. Beim Frühstück war das Brot zu trocken. Die Kasse am Bistro Abends brauchte etwas lange. Eine richtige Tür zwischen Toilette/Bad und Zimmer wäre schön gewesen.. Personal war aber immer sehr freundlich.
  • Room
    60 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Restaurant
    60 / 100
  • Price
    60 / 100
Lieber Gast, besten Dank für das freundliche Feedback zu Ihren Aufenthaltserfahrungen in unserem H2 Hotel. Wie schön, dass es Ihnen bei uns gefallen hat und Sie überwiegend positive Eindrücke sammelten. Ihre Anmerkungen schätzen wir ebenso sehr und nehmen uns diese, zur Optimierung, gern zu Herzen. Warum besuchen Sie das nächste Mal nicht einfach die gemütliche Bar in unserem angrenzenden H4 Hotel! Wir würden uns freuen, Ihnen dort einen tollen Cocktail oder leckere Speisen servieren zu dürfen. Wir hoffen auf ein Wiedersehen und verbleiben bis dahin mit herzlichen Grüßen aus der pulsierenden Hauptstadt, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

31.05.22


76%

From: anonymous31.05.22

Very good experience exept for no Wifi the last day and the next morning (from Sunday 29th to Monday morning the 30th). The staff was very nice and helpful (except for that guy getting impatient because I couldn't get connected to the wifi, I have worked in IT for years and he said with a condescending tone that I just had to turn on and off my phone!!!). And finally very efficient room except for the shower door and the room was too hot
  • Room
    60 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
Dear guest, Thank you for sharing a kind review of your recent and pleasant abidance at our H2 Hotel. We are grateful for your kind comment confirming your mostly positive impressions although we apologize for our wifi which didn't work properly during your last days. Please rest assured that we will discuss your notes with our front desk team and we look forward to meet again for an even more enjoyable time with us in the heart of Berlin. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

31.05.22


83%

From: anonymous30.05.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    60 / 100
  • Breakfast
    80 / 100
  • Price
    60 / 100
Dear guest, thanks for giving your recent stay at our hotel a good 83% rating. We are glad to have satisfied most of your expectations and provided you a pleasant time overall. Hopefully we can welcome you back again someday to fully convince you of our excellent service and warm hospitality. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


96%

From: Fleur30.05.22

Tolles preiswertes sauberes Hotel mit sehr freundlichen Mitarbeitern
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
Lieber Gast, herzlichen Dank, dass Sie unser Haus für Ihren Aufenthalt in Berlin wählten und sich die Zeit nahmen, Ihr wunderbares Feedback mit uns, sowie unseren zukünftigen Gästen zu teilen. Wir wissen Ihre lobenden Worte sehr zu schätzen und freuen uns riesig, dass es Ihnen so gut bei uns gefallen hat. Hoffentlich dürfen wir schon bald wieder einmal Ihr Gastgeber sein. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


93%

From: Linda F.30.05.22

Good. We enjoyed our stay, it was clean, and accessible to historic locations.
  • Room
    100 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
Dear Linda. Thanks a lot for taking the time to rate and comment on your recent stay at our modern hotel. We are happy about your kind words confirming your appreciation for our conveniences and your ensuing pleasant abidance. Please come back soon and allow us to enable your next visit just as enjoyable. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


96%

From: Christian30.05.22

Rigtig godt hotelophold.
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Breakfast
    80 / 100
  • Price
    100 / 100
Dear Christian, Thanks a lot for posting a kind review of your recent stay at our modern H2 Hotel. We are happy that you had a pleasant time with us and appreciated our conveniences. Please visit us again someday and enjoy another great abidance in nice atmosphere as well as super central location. Best wishes, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


96%

From: anonymous30.05.22

Sehr gutes hotel
  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    80 / 100
Lieber Gast, herzlichen Dank, dass Sie sich nach Ihrer Heimkehr Zeit nahmen, die positiven Eindrücke Ihres Aufenthaltes mit uns und unseren zukünftigen Gästen zu teilen. Wir wissen Ihr freundliches Feedback, sowie die tolle 96% Bewertung zu schätzen und hoffen, eines Tages erneut Ihr Gastgeber im quirligen Berlin sein zu dürfen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


93%

From: anonymous30.05.22

  • Room
    80 / 100
  • Location
    100 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Breakfast
    100 / 100
  • Price
    100 / 100
Dear guest, Thanks a lot for choosing our hotel for your recent trip to Berlin and for giving your experiences great 93%. We are happy that you had a pleasant stay with us and we would be delighted to welcome you back again someday for another enjoyable abidance in best central location. Kind regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


83%

From: Leenderts30.05.22

  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
Dear guest, Thanks for choosing our modern city hotel for your recent trip to Berlin and for giving us a good rating. We are glad that your abidance was pleasant and associated with mostly positive impressions. We would be delighted to fully convince you of our high quality level during your next stay and hope to meet again someday. Sincerely, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


100%

From: Tong30.05.22

  • Room
    100 / 100
  • Location
    100 / 100
  • Cleanliness
    100 / 100
  • Service
    100 / 100
  • Price
    100 / 100
Lieber Gast, für Ihren Aufenthalt in unserem Hause, sowie für Ihre Zeit, diesen so hervorragend zu bewerten, möchten wir uns ganz herzlich bedanken. Wir sind gern Gastgeber und solch tolle Bestätigungen wie Ihre, sind für unser gesamtes Team die schönste Belohnung. Wir freuen uns darauf, Sie hoffentlich schon bald wieder einmal willkommen zu heißen. Mit besten Grüßen aus Berlin, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


80%

From: anonymous30.05.22

  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    80 / 100
  • Breakfast
    80 / 100
  • Price
    80 / 100
Dear guest, We are glad that the overall positive impressions of your recent stay made you leave us a good rating. Nice to know that we have managed to reach your expectation of a pleasant abidance in most ways and with our great hospitality we look forward to enable your future visit even more enjoyable. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

30.05.22


88%

From: anonymous29.05.22

  • Room
    80 / 100
  • Location
    80 / 100
  • Cleanliness
    80 / 100
  • Service
    100 / 100
  • Breakfast
    100 / 100
  • Restaurant
    100 / 100
  • Price
    80 / 100
Lieber Gast, ein herzliches Dankeschön für die super Bewertung Ihres Aufenthaltes. Toll, dass Ihre positiven Eindrücke überwogen und Sie eine angenehme Zeit bei uns in schickem Ambiente verbrachten. Wir hoffen, dass Sie sich auch bei zukünftigen Berlin-Reisen wieder für unser modernes Haus im City Center entscheiden werden und freuen uns schon heute auf ein Wiedersehen. Beste Grüße, Ihr Team von den H-Hotels // Linda Prutz - Online Reputation Manager

29.05.22


Our Customer Satisfaction Index
87%

Based on 3202 ratings

Certificate from:
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  • Evaluations from real guests without manipulating

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What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

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