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Reviews: Hyperion Hotel Berlin

What our guests are saying...

Find out what guests think of the Hyperion Hotel Berlin. Here we show you an overview of the hotel reviews that travellers have submitted on various portals.

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Evaluation overview: What our guests say about the HYPERION Hotel Berlin

Overall rating from 10109 evaluations

Our latest ratings:
736 evaluations, show
105 evaluations, show
9 evaluations, show
1 evaluations, show
1 evaluations, show
Guest statements:

1974 guests said „Very clean rooms

2975 guests said „Excellent hotel

1463 guests said „Great location

1459 guests said „Very good breakfast

1332 guests said „Very nice staff

Detailed evaluations

Room

Location

Cleanliness

Service

Price

Breakfast

Bar

Conference / Banquet


20%

From: anonymous16.01.19

I've had a really frustrating experience communicating with your staff. I booked a room with Booking.com, we came to the hotel and checked in, 2 people. The staff said that we had breakfast included and provided us with 2 room keys. We stayed only 1 night and in the morning we came to the reception desk together to check out. Once we checked out we went to have a quick breakfast, as we had little time before our train. When I started breakfast a member of the staff came to me telling, that we booked the room only for 1 person and we have to pay extra for the stay of 2nd person. I tried to explain the manager, that if there is some mix up with the booking you should inform us at the check in, not after we checked out and rush for a train. I said that we checked in together and your manager should have noticed that the booking is only for 1 person. Your employees basically accused me of lying telling that I could have checked in alone and then ask for another key. While I didn't have time to argue with them, I agreed to pay, being absolutely sure that I pay for the stay of the 2nd person, but when they gave me the invoice it said: Breakfast, 19EUR. So I paid 19 euro for breakfast I couldn't eat, because we wasted all my time sorting this situation out. In future I will avoid staying in Hyperion hotels at all costs
  • Breakfast
    20 / 100
  • Cleanliness
    20 / 100
  • Location
    20 / 100
  • Price
    20 / 100
  • Room
    20 / 100
  • Service
    20 / 100
Dear guest, First of all we would like to express our sorrow for the described inconveniences which clouded your abidance impressions so much. Please rest assured that we have read your concerns carefully and discussed the case with our management as well as with the colleagues from booking.com. We can insure that you have booked a double room including breakfast but only for single use which means one person staying. We kindly ask you to check your reservation confirmation again to find out yourself or otherwise double check with the colleagues from booking.com who will tell you the same. It is correct that there were two of you standing at the reception desk on the arrival day but to be honest we didn't immediately recognize that both of you were going to share one room although we could or even should have. Believe it or not but it does happen a lot that a few people are arriving at the hotel but only one (the room is booked for) actually remains. We deeply regret that we haven't noticed it during your check in and therefore asked you to pay for the room sharer breakfast only on the second day. Sorry that it caused you so much trouble although we only talked to you for about 5 minutes but don't forget that we are all humans and inattention or mistakes can occur. We reassure that we never meant to accuse you of lying and we hope you can understand our point of view at least a little. Best regards, Your team from the H-Hotels // Linda Prutz - Online Reputation Manager

16.01.19


Our Customer Satisfaction Index
88%

Based on 10109 ratings out of 22 portals

Certificate from:
Customer Alliance
  • Independent evaluation service
  • Evaluations from real guests without manipulating

What is the Customer Alliance Certificate?

Customer Alliance is an independent review provider for businesses, helping them to collect authentic customer feedback. As a result, this Review Certificate bridges the trust gap between businesses and you - the customer.

How does the review process work?

Our questionnaire is sent to all customers. Therefore, every single review you find here, has been submitted by a real customer and cannot be manipulated. Only customers who have interacted with the business can write a review.

What is the Customer Satisfaction Index?

The Customer Satisfaction Index offers an average rating based on all guest feedback. It therefore shows you how happy the customers are with the business. 100% represents the highest possible score.

What is this?
All reviews
  • Customer Alliance92%
  • Agoda78%
  • Booking.com89%
  • Ctrip92%
  • Expedia92%
  • Facebook94%
  • Google90%
  • HolidayCheck89%
  • Hotel.de83%
  • Hotelreservierung.de88%
  • Hotels.com92%
  • HotelSpecials.nl86%
  • HRS87%
  • Kurzurlaub92%
  • Logitravel80%
  • Orbitz92%
  • TopHotels.ru91%
  • Travelocity80%
  • TrustYou86%
  • Weekendjeweg89%
  • Zoover88%
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