Hotel rating:
HYPERION Hotel Salzburg
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Evaluation overview: What our guests say about the HYPERION Hotel Salzburg
Overall rating from 1454 evaluations
Guest statements:
753 guests said "Very great hotel"
750 guests said "Very modern rooms"
451 guests said "Top location"
725 guests said "Very friendly staff"
263 guests said "Fantastic breakfast"
Detailed evaluations
Overall
Room
Location
Cleanliness
Service
Price
Breakfast
Restaurant
Bar
100%
From: Steve
18.07.23I’ve spent lots of nights in hotels and this is one of the best. Great staff, rooms, and service. If I travel this way again I’ll be back
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear Steve,
“I will be back” and “This is one of the best hotels I have ever experienced “ , that is the best compliment. We are very happy to read that you had a good experience at the HYPERION Hotel. Your positive feedback is a great motivation for the entire team. Thank you very much! We are looking forward to welcoming you again in Salzburg!
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
18.07.23
100%
From: anonymous
18.07.23
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
ich möchte mich vielmals bei Ihnen für die positive Bewertung bedanken. Schön, dass Sie bei uns waren! Wir freuen uns sehr, dass Sie sich wohl bei uns gefühlt haben. Ihre Zufriedenheit ist für uns die schönste Belohnung und auch die größte Motivation. Gerne begrüßen wir Sie bald wieder in unserem HYPERION Hotel Salzburg.
Mit freundlichen Grüßen,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
18.07.23
52%
From: Cathy
17.07.23This was our second stay & it felt like a completely different hotel. Our room had stains all over the bathroom floor & the shower was not cleaned well. Hotel staff said they would speak to management to see what could be done, but never got back with us. Nobody offered to help with our bags when we arrived & the night manager said the kitchen was closed & sent us out to find dinner without letting us know that the hotel was still offering room service. It was a bizarre stay to say the least. We love Salzburg, but we will not stay at the Hyperion again.
View details
- Room60 / 100
- Cleanliness40 / 100
- Service40 / 100
- Location80 / 100
- Price40 / 100
- Wifi / WLAN100 / 100
Dear Cathy,
Thank you for sharing your concerns over your experience. We are disheartened to hear that we fell short in multiple areas throughout your visit and that your experience did not match your expectations. We appreciate your feedback immensely and can assure you that we will do everything in our control to rectify your concerns from this recent visit. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you in the future.
Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
17.07.23
100%
From: Christian B.
17.07.23Loved it, great location, fantastic staff,
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- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear Christian,
Wow...what a great review! Thank you so very much! We are thrilled to see that you loved our staff and the hotel. Thank you, Christian! We truly appreciate you recommending us and do hope you come back again very soon!
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
17.07.23
93%
From: Nuno M.
17.07.23We love The simpatize of all the staff.
View details
- Room100 / 100
- Cleanliness100 / 100
- Service80 / 100
- Location100 / 100
- Price80 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear Nuno,
Thank you for your review and positive feedback on our staff. We are proud to have such an amazing team with us! We look forward to welcoming you back in the future.
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
17.07.23
100%
From: anonymous
17.07.23
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank, dass Sie Ihren Aufenthalt in unserem HYPERION Hotel Salzburg mit 100% bewertet haben. Wir freuen uns, dass Sie einen hervorragenden Aufenthalt hatten, und würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen.
Beste Grüße und alles Gute,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
17.07.23
88%
From: Sandra S.
16.07.23Die Damen an der Rezeption waren sehr freundlich und auch der Page und Haustechnik war super freundlich. Weniger gefallen hat und das man die Klima Anlage nur ausschalten kann wenn man das Fenster leicht öffnet. Was wiederum strassenlarm mit sich brachte. Leider hatten wir riesige Silberfische im Bad und der Toulettensitz war locker. Parkplatz kostet 29 Euro was schon ein stolzer Preis ist. Was richtig nervig war das die Putzdamen alle halbe Std ab halb 8 ins Zimmer kam obwohl um zwölf Uhr Check out war. Erholung sieht leider anders aus. Bin selber aus dem Tourismus und hätte etwas anderes erwartet.
View details
- Room80 / 100
- Cleanliness80 / 100
- Service100 / 100
- Location100 / 100
- Price80 / 100
- Wifi / WLAN100 / 100
Liebe Sandra,
vielen Dank für Ihren Aufenthalt und Ihre ehrlichen Worte. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie während Ihres Aufenthalts bei uns erfahren haben. Die Meinung unserer Gäste liegt uns sehr am Herzen und gerade durch das direkte Feedback sind wir in der Lage uns kontinuierlich weiterzuentwickeln und unseren Service zu verbessern. Wir würden uns freuen, wenn Sie uns noch einmal die Chance geben, würden sich von unserem Haus überzeugen zu lassen.
Herzliche Grüße,
Ihr Team von den H-Hotels,
Christina Dinklage - Online Reputation Manager
16.07.23
96%
From: Jeff
15.07.23We loved everything about the hotel except the air conditioning. We could not get the air cold enough in the room so we had a terrible nights sleep. Also, the beds had a plastic protection layer that was so hot and sticky we had to take it off the second night.
View details
- Room80 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear Jeff,
We are grateful for your kind rating which confirms the overall positive impressions of your recent stay with us. It was our pleasure to have satisfied your expectations in most ways and we hope to welcome you back again soon for an even more enjoyable time.
Best wishes,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
15.07.23
100%
From: John
15.07.23
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear John,
How lovely to know that your stay at our hotel was associated with fantastic impressions which is the reason for your awesome rating. The satisfaction of our guests is our highest priority, and we are more than happy that we have reached your expectations of a pleasant stay to the fullest. Please visit us again someday and re-experience our warm as well as excellent hospitality.
Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager
15.07.23
96%
From: K P.
13.07.23Great hotel - would book again if going back to Salzburg
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location80 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear guest,
thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings from the HYPERION Hotel Salzburg!
King regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
13.07.23
96%
From: anonymous
13.07.23
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price80 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.
Herzliche Grüße aus dem HYPERION Hotel Salzburg,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
13.07.23
100%
From: anonymous
13.07.23
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear guest,
thanks a million for your fantastic review regarding your recent stay at our hotel. We are more than happy about your 100% rating. Please come back soon for another brilliant stay.
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
13.07.23
93%
From: anonymous
12.07.23We only had a problem with the beds and there seem to be plastic/rubber sheets on the madras, which was a little uncomfortable to sleep on. That’s why room is rated lower.
Service was excellent.
View details
- Room60 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you very much for choosing our hotel for your trip and for sharing your impressions with us and our future guests. Guest feedback is very helpful for us to improve our quality. We hope to welcome you back very soon. Greetings from the Hyperion Hotel Salzburg!
Kind regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
12.07.23
96%
From: Alexandra von H.
12.07.23
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location80 / 100
- Price100 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Liebe Alexandra,
das gesamte Team sagt „herzlichen Dank“, dass Sie nach Ihrer Rückkehr an uns gedacht und unser Hotel so positiv bewertet haben. Wir freuen uns über Ihren gelungenen Aufenthalt und würden Sie gerne ein weiteres Mal herzlich willkommen heißen.
Herzliche Grüße aus Salzburg,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
12.07.23
76%
From: Rasa
12.07.23Das Hotel war sehr gut, aber Personal hat gar nicht gehört, was Kunde möchte :(
Ist echt traurig…
Wegen Hotel Fehler, wir waren sehr knapp zu Flughafen, war so viel Stress!
Ich finde bei so Preise, könnten etwas anders sein.
View details
- Room100 / 100
- Cleanliness80 / 100
- Service20 / 100
- Location100 / 100
- Price60 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Liebe Resa,
vielen Dank für Ihre Bewertung. Es ist für uns sehr wichtig, die Meinung der Gäste über unser Hotel zu erfahren. Nur so sind unsere Mitarbeiter in der Lage, das Serviceangebot auf einem gleichmäßig hohen Niveau zu halten und eventuelle Fehler und Missstände sofort zu beheben. Wir würden uns freuen, Sie wieder einmal in unserem Haus begrüßen zu dürfen.
Herzliche Grüße,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
12.07.23
96%
From: anonymous
12.07.23Superior experience and would absolutely return to stay at this property again.
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price80 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for your kind words and the time you have taken to give us your impressions.
We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the HYPERION Hotel Salzburg!
King regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
12.07.23
56%
From: anonymous
12.07.23The AC was terrible, i did not get the suite thats in the photos with the bathtub in the room, i couldn’t meet the manger to express my issues, the reception ordered 2 taxis when we were checking out and the one that we had our ride in was terrible (every 2-3 years i visit Salzburg and i will make sure that i won’t return to Hyperion
View details
- Room60 / 100
- Cleanliness60 / 100
- Service40 / 100
- Location80 / 100
- Price40 / 100
- Wifi / WLAN100 / 100
Dear guest,
Thank you for rating us, likely we would like to apologize for your experience. We are very sorry for what happened during your stay and would like to apologize regarding this experience. We still hope you enjoyed your stay with us, and we get a second chance to convince you of our hotel.
Best regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
12.07.23
83%
From: anonymous
11.07.23
View details
- Room100 / 100
- Cleanliness100 / 100
- Service80 / 100
- Location80 / 100
- Price60 / 100
- Breakfast80 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen Dank für Ihre Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
11.07.23
93%
From: anonymous
11.07.23
View details
- Room100 / 100
- Cleanliness80 / 100
- Service100 / 100
- Location100 / 100
- Price80 / 100
- Breakfast100 / 100
- Wifi / WLAN100 / 100
Lieber Gast,
vielen lieben Dank für diese tolle Bewertung. Prima, wenn es Ihnen bei uns gefallen hat und Sie mit Ihrem Aufenthalt rundum zufrieden gewesen sind. Schon heute ist es uns ein Vergnügen, Sie erneut bei uns zu begrüßen. Wir wünschen Ihnen eine gute Zeit und freuen uns auf Ihren nächsten Besuch.
Sonnige Grüße aus Salzburg,
Ihr Team von den H-Hotels
Sergej Rosenberg - Online Reputation Manager
11.07.23
100%
From: Maria C.
11.07.23We got an upgrade and were treated very kindly all along
View details
- Room100 / 100
- Cleanliness100 / 100
- Service100 / 100
- Location100 / 100
- Price100 / 100
- Wifi / WLAN100 / 100
Dear Mrs. Cecilia,
Thank you for your kind words and the time you have taken to give us your impressions.
We are very pleased that we were able to meet your fully requirements. We look forward to welcome you soon again in the HYPERION Hotel Salzburg!
King regards,
Your H-Hotels Team
Sergej Rosenberg - Online Reputation Manager
11.07.23
Our Customer Satisfaction Index
93%
Based on 1454 ratings
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- Customer Alliance93%